Toyotarity. Quality of services assessment according to bost method
Borkowski Stanislaw (Editor)  Ingaldi Manuela (Editor) Čorejova Tatiana (rec.) Rafal Kuc Boleslaw (rec.)
Celje : University of Maribor, 2012 . - 148 s
ISBN 978-961-6562-63-8
monografia
(2) - článok