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1.Informačné technológie. STN 36 9788. ISO/IEC 20000-2

Informačné technológie. STN 36 9788. ISO/IEC 20000-2 : Manažment služeb. Čast 2: Odporúčania z praxe. August 2008
Bratislava : Slovenský ústav technickej normalizácie, 2008 . - 52 s
informačné technológie
normy

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