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Properties of a modelled call centre
- call centre. IVR. mass service system. call agent. Erlang equationsBaroňák, Ivan, 1955- Properties of a modelled call centre / aut. Ivan Baroňák, Matej Hartmann, Róbert Poláček. -- 10.2478/jee-2020-0014. -- 000536287900004. -- 2-s2.0-85085763422. Hartmann, Matej, 1990-. Poláček, Róbert, 1994- In: Journal of Electrical Engineering. -- ISSN 1335-3632. -- Vol. 71, No. 2 (2020), s. 96-102.
Number of the records: 1