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Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center
Title statement Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center Main entry-name Chromý, Erik, 1981- (Author) - FEI Ústav telekomunikácií Another responsib. Diežka, Ján, 1988- (Author) - FEI Fakulta elektrotechniky a informatiky Kavacký, Matej, 1979- (Author) - FEI Ústav telekomunikácií Vozňák, Miroslav (Author) In WSEAS Transactions on Communications. -- Vol. 10, Iss. 11 (2011), s.341-350 Language English Document kind RBX - článok z periodika Category ADM - 13/NOVÉ Vedecké práce v zahraničných časopisoch registrovaných v databázach Web of Science alebo SCOPUS Category (from 2022) V3 - Vedecký výstup publikačnej činnosti z časopisu Year 2011 References (1) - učebnica (4) - článok Citations [1] 2012: HALÁS, Michal - KLUČIK, Stanislav. Modelling the Probability Density Function of IPTV Traffic Packet Delay Variation. In Advances in Electrical and Electronic Engineering, 2012, vol. 10, no. 4, s.259-263. ISSN 1336-1376. [1] 2012: MIŠUTH, Tibor - BAROŇÁK, Ivan. Application of M/G/1/K Model for Aggregated VoIP Traffic Packet Loss Estimation. In TSP 2012 Telecommunications and Signal Processing : Prague, Czech Republic, July 3-4, 2012, s.42-46. ISBN 978-1-4673-1118-2. [3] 2012: HALÁS, Michal - KOVÁČ, Adrián. Improvement of E-Model MOS Estimation. In Workshop Knowledge in Telecommunication Technologies and Optic (KTTO 2012) : 12th International Conference. Malenovice, Czech Republic, November 14-16, 2012, s.1-5. ISBN 978-80-248-2810-7. [1] 2012: KOVÁČ, Adrián - HALÁS, Michal. E-Model MOS Estimate Precision Improvement and Modelling of Jitter Effects. In Advances in Electrical and Electronic Engineering, 2012, vol. 10, no. 4, s.276-281. ISSN 1336-1376. [1] 2012: MIŠUTH, Tibor - BAROŇÁK, Ivan. Packet loss probability estimation using erlang B and M/G/1/K models in modern VoIP networks. In Istanbul University Journal of Electrical and Electronics Engineering, 2012, vol. 12, Iss. 2, pp. 1483-1491. ISSN 1303-0914. [1] 2014: BALOGH, Tomáš - MEDVECKÝ, Martin. Average delay and queue length model for WRRPQ. In WSEAS Transactions on Communications, 2014, vol. 13, s.186-194. ISSN 1109-2742. [1] 2015: CHAMRAZ, Filip - BARONAK, Ivan. Impact of admission control methods to the traffic management. In Advances in Electrical and Electronic Engineering, 2015, vol. 13, Iss.4, pp. 280-288. ISSN 1336-1376. [1] 2017: SABERI, Morteza - HUSSAIN, Omar Khadeer - CHANG, Elizabeth. Past, present and future of contact centers: a literature review. In BUSINESS PROCESS MANAGEMENT JOURNAL, 2017, vol. 23, no. 3, pp. 574-597. ISSN 1463-7154. 
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