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Optimalizácia procesov projektu reklamnej kampane v call-centre

  1. Cybernetics. Management. optimalizácia. CRMMucha, Martin, 1986- Optimalizácia procesov projektu reklamnej kampane v call-centre. -- Bratislava : STU v Bratislave FEI, 2012. -- 79 s CD-ROOM. Blaho, Michal, 1982-

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