Title information : Quality in service management system according to ISO 20000 Variant heading : \q12*stu_us_auth*1 stu118138 \q \q1013 stu_us_auth*stu118138 \d Šrubařová Ružena \q ; M4000  In : \q12**1 stu259034 \q %continue : Vedecké práce MtF STU v Bratislave so sídlom v Trnave. Research papers Faculty of Materials Science and Technology Slovak University of Technology in Trnava %continue : . Vol. 20, Special Number (2012), s.126-130 Subject : \q12*stu_us_auth*1 stus44839 \q \q1013 stu_us_auth*stus44839 \d service management system \q \q12*stu_us_auth*1 stus44840 \q \q1013 stu_us_auth*stus44840 \d ISO 20000 \q Document kind : článok z periodika Category : ADF - Scientific titles in home not carented magazines and other year-books Category (from 2022) : V3 - Vedecký výstup publikačnej činnosti z časopisu