Quality in service management system according to ISO 20000
Šrubařová Ružena ; M4000 
Vedecké práce MtF STU v Bratislave so sídlom v Trnave. Research papers Faculty of Materials Science and Technology Slovak University of Technology in Trnava . Vol. 20, Special Number (2012), s.126-130
service management system ISO 20000
článok z periodika
ADF - Scientific titles in home not carented magazines and other year-books
V3 - Vedecký výstup publikačnej činnosti z časopisu