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- Business Process Benchmarking : Finding and Implementing Best Practices
Camp Robert C.
Milwaukee : ASQC Quality Press, 1995 . - 464 s
ISBN 0-87389-296-8
benchmarking
monografiaFaculty Available Inaccesible Issued For Request Only MTF 1 0 0 0 
book
- Benchmarking. Jak napodobnit úspěšné : Ukazovatel cesty v kvalite a produktivitě / [aut.]Bengt Karlöf, Svante Östblom; Z angl. Ludmila Galeová
Karlöf Bengt Östblom Svante Galeová Ludmila (Translator)
1.vyd.
Praha : Victoria Publishing, a.s, 1995 . - 135 s
ISBN 80-85865-23-8
benchmarking TQM
monografiaFaculty Available Inaccesible Issued For Request Only SJF 2 0 0 0 MTF 2 1 0 0 book