Mišuth, Tibor, 1984- Prediction of Traffic in the Contact Centers. Chromý, Erik, 1981-. Kavacký, Matej, 1979- In: Bursa : Chamber of Turkish Electrical Engineers, 2009. -- ELECO 2009 : 6th International Conference on Electrical and Electronics Engineering. Bursa, Turkey, 5.-8.11.2009. -- s.111-114. -- 978-9944-89-820-1.