Servqual as instrument of services improvement and resources management
Borkowski Stanislaw (ed.)  Rosak - Szyrocka Joanna (ed.) Čorejova Tatiana (rec.) Šujanová Jana (rec.) ; M4000
1. vyd.
Maribor : University of Maribor, 2013 . - 140 s
ISBN 978-961-6562-68-3
monografia
(1) - článok