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Prediction of Traffic in the Contact Centers
- MIŠUTH, Tibor - CHROMÝ, Erik - KAVACKÝ, Matej. Prediction of Traffic in the Contact Centers. In ELECO 2009 : 6th International Conference on Electrical and Electronics Engineering. Bursa, Turkey, 5.-8.11.2009. Bursa : Chamber of Turkish Electrical Engineers, 2009, s.111-114. ISBN 978-9944-89-820-1. E*943/16/2009
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