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Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center
Údaje o názve Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center Záhlavie-meno Chromý, Erik, 1981- (Autor) - FEI Ústav telekomunikácií Ďal.zodpovednosť Diežka, Ján, 1988- (Autor) - FEI Fakulta elektrotechniky a informatiky Kavacký, Matej, 1979- (Autor) - FEI Ústav telekomunikácií Vozňák, Miroslav (Autor) In WSEAS Transactions on Communications. -- Vol. 10, Iss. 11 (2011), s.341-350 Jazyk dok. angličtina Druh dok. RBX - článok z periodika Kategória ADM - 13/NOVÉ Vedecké práce v zahraničných časopisoch registrovaných v databázach Web of Science alebo SCOPUS Kategória od 2022 V3 - Vedecký výstup publikačnej činnosti z časopisu Rok 2011 Odkazy (1) - učebnica (4) - článok Ohlasy [1] 2012: HALÁS, Michal - KLUČIK, Stanislav. Modelling the Probability Density Function of IPTV Traffic Packet Delay Variation. In Advances in Electrical and Electronic Engineering, 2012, vol. 10, no. 4, s.259-263. ISSN 1336-1376. [1] 2012: MIŠUTH, Tibor - BAROŇÁK, Ivan. Application of M/G/1/K Model for Aggregated VoIP Traffic Packet Loss Estimation. In TSP 2012 Telecommunications and Signal Processing : Prague, Czech Republic, July 3-4, 2012, s.42-46. ISBN 978-1-4673-1118-2. [3] 2012: HALÁS, Michal - KOVÁČ, Adrián. Improvement of E-Model MOS Estimation. In Workshop Knowledge in Telecommunication Technologies and Optic (KTTO 2012) : 12th International Conference. Malenovice, Czech Republic, November 14-16, 2012, s.1-5. ISBN 978-80-248-2810-7. [1] 2012: KOVÁČ, Adrián - HALÁS, Michal. E-Model MOS Estimate Precision Improvement and Modelling of Jitter Effects. In Advances in Electrical and Electronic Engineering, 2012, vol. 10, no. 4, s.276-281. ISSN 1336-1376. [1] 2012: MIŠUTH, Tibor - BAROŇÁK, Ivan. Packet loss probability estimation using erlang B and M/G/1/K models in modern VoIP networks. In Istanbul University Journal of Electrical and Electronics Engineering, 2012, vol. 12, Iss. 2, pp. 1483-1491. ISSN 1303-0914. [1] 2014: BALOGH, Tomáš - MEDVECKÝ, Martin. Average delay and queue length model for WRRPQ. In WSEAS Transactions on Communications, 2014, vol. 13, s.186-194. ISSN 1109-2742. [1] 2015: CHAMRAZ, Filip - BARONAK, Ivan. Impact of admission control methods to the traffic management. In Advances in Electrical and Electronic Engineering, 2015, vol. 13, Iss.4, pp. 280-288. ISSN 1336-1376. [1] 2017: SABERI, Morteza - HUSSAIN, Omar Khadeer - CHANG, Elizabeth. Past, present and future of contact centers: a literature review. In BUSINESS PROCESS MANAGEMENT JOURNAL, 2017, vol. 23, no. 3, pp. 574-597. ISSN 1463-7154. 
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