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Quality in service management system according to ISO 20000
- ŠRUBAŘOVÁ, Ružena. Quality in service management system according to ISO 20000. In Vedecké práce MtF STU v Bratislave so sídlom v Trnave. Research papers Faculty of Materials Science and Technology Slovak University of Technology in Trnava. Vol. 20, Special Number (2012), s.126-130. ISSN 1336-1589. M*
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